Kurvina / Customer care
Order cancellations
How to request cancellation or an order change before dispatch.
Requesting a cancellation
Email hello@kurvina.com as soon as possible with your order number and “Cancellation request” in the subject. A request is not a confirmation of cancellation; we will check whether the order can still be stopped.
Orders already being fulfilled
Once an order has been dispatched, it may not be possible to cancel or change it. Our returns and refunds policy explains the conditions for eligible returns after delivery. Please contact us rather than refusing a parcel without arranging the next steps.
Cancelled prepaid orders
If we confirm a cancellation before dispatch, an approved refund is returned to the original payment method. We will confirm the refund status and expected processing time with you. Bank processing may take additional time.
Changes or cancellation by Kurvina
We may be unable to fulfil an order due to stock unavailability, an address or payment verification issue, or a material pricing error. If this happens, we will contact you and arrange a refund for any amount paid for the cancelled order. We will not substitute a different item without your agreement.