Privacy policy

This policy explains how Kurvina, operated by Inspire Cloud, handles personal information when you browse https://kurvina.com, place an order, contact us or subscribe to updates. Contact hello@kurvina.com with privacy questions or requests.

We collect the information needed to fulfil your order and support you, such as your name, email, phone number, delivery and billing address, ordered products, payment status and order history. Contact forms also collect your message. Newsletter and stock-notification forms collect your email and the relevant subscription or product details.

Payments are processed by checkout and payment providers. We do not ask you to send full card details, PINs or OTPs through support messages.

Essential cookies and browser storage support functions such as your cart, wishlist and consent preferences. Technical information may include your browser, device, network address and pages visited.

Where enabled and with your consent, analytics and advertising services such as Google Analytics, Google Ads, Meta Pixel or Microsoft Clarity may measure visits, interactions and campaign performance. You can decline optional tracking using the site's cookie controls. Browser settings also let you clear or block cookies, which may affect some store features.

We use information to process payments and orders, arrange delivery, provide tracking and support, handle returns and refunds, respond to inquiries, prevent fraud and meet applicable recordkeeping obligations. Subscription details are used for the updates you request. You can unsubscribe from marketing communications without affecting necessary order communications.

Information needed to operate the store is shared with relevant service providers, including Shopify, the configured checkout provider, payment processors, delivery partners, hosting providers and support or communication services. Optional analytics and advertising providers receive information when their integrations are enabled and consent has been given.

We may disclose information when required by applicable law or to protect against fraud or unlawful activity. Some providers may process information outside India under their own privacy and security arrangements.

We retain information for order fulfilment, support, fraud prevention and applicable legal or accounting requirements, and review it when it is no longer needed. We use reasonable technical and organizational safeguards, but no online system can guarantee absolute security.

Contact hello@kurvina.com to request access to, correction of or deletion of your personal information, or to withdraw a marketing preference. We may verify your identity before processing a request. Some records may need to be retained to comply with law or resolve an ongoing order or dispute.

If our practices change, we will update this page. The current policy applies to the processing described here; any choices or consent required for new uses will be requested where applicable.