Exchanges, returns & refunds

Kurvina offers exchanges on eligible items; we do not accept returns for a refund because you changed your mind, ordered the wrong size or no longer want the product. Please check the product details and size guide before ordering.

An item submitted for exchange must be unused, unworn, unwashed and in its original condition, with tags, packaging and any hygiene seals intact. Opened or used adhesive products, including body tape and nipple covers, are not eligible for a change-of-mind exchange. Items worn, washed, altered or damaged after delivery are not eligible.

Contact hello@kurvina.com within 7 days of delivery with your order number, item, received size and requested replacement size. We will check eligibility and stock and provide the exchange instructions. Please wait for confirmation before posting anything.

An exchange depends on the availability of the requested item. Our team will explain the available options if your requested replacement is unavailable; an exchange request does not automatically create a right to a change-of-mind refund.

Eligible size exchanges carry a ₹150 shipping fee, paid by the customer. Contact support for eligibility and courier arrangements before sending the item. This fee applies to size exchanges; damaged, defective or incorrect items are handled separately as described below.

Once your exchange is confirmed, follow the packing and courier instructions provided by support. The exchange address is 34, Balaji Park, Ved Road, Surat, Gujarat 395004, India. Keep your tracking receipt. Do not send a parcel to the original dispatch address unless our team has confirmed it as the exchange destination.

If an item arrives damaged, defective or different from your order, contact us as soon as possible with your order number and photos of the item and packaging. Keep both while we investigate. Our team will explain the appropriate remedy and shipping arrangements. The exchange-only policy does not limit remedies or rights required by applicable consumer law.

A change-of-mind exchange is not a refund. Where a refund is required for an order we cancel, a confirmed payment error or an applicable consumer remedy, we will confirm the amount and payment method with you. Approved refunds are processed within 7 days of approval; your bank or payment provider may take additional time to credit the amount. Any deduction, if applicable and permitted, will be explained before the refund is approved. Refunds for prepaid orders are sent to the original payment method where supported; for an eligible COD refund, support will arrange the appropriate bank or UPI details. We never need your card PIN, UPI PIN or OTP to issue a refund.

Kurvina is operated by Inspire Cloud. Registered business address: 1/2 Floor, Plot No. K/9, Balaji Society-2, Dabholi Road, Katargam, Surat, Gujarat 395004, India. Exchange correspondence address: 34, Balaji Park, Ved Road, Surat, Gujarat 395004, India. Contact hello@kurvina.com with your order number for order, delivery, cancellation or return assistance.